Privacy Policy
How we collect, use, and protect your information
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and postal address provided when you enquire or register.
- Academic Information: Class, target exam (NEET/JEE), and academic performance details for course placement.
- Payment Information: Fee-related details processed securely through our payment partners. We do not store card details.
- Usage Data: Pages visited, time spent, browser type, and IP address collected automatically through cookies and analytics tools.
2. How We Use Your Information
The information collected is used to:
- Process course enrolments and manage your student account.
- Send important updates about batch schedules, test dates, and results.
- Respond to your queries and provide customer support.
- Improve our website, courses, and overall learning experience.
- Send promotional information about new courses or offers (you may opt out at any time).
- Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share data only with:
- Service Providers: Trusted third parties who assist us in operating our website and services (e.g., payment gateways, SMS providers), bound by confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity.
4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Google Analytics to understand how visitors use our website.
- Marketing Cookies: To display relevant advertisements on third-party platforms.
You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the website.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Student records are typically retained for a period of 5 years after course completion.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the appropriate data protection authority.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., YouTube, WhatsApp). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are intended for students aged 14 and above. For students under 18, we require parental or guardian consent for enrolment. We do not knowingly collect data from children under 14 without verifiable parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Institute: NeetJeeForum
- Address: Kurla West, Mumbai, Maharashtra – 400070
- Phone: +91 87798 24056 / +91 98339 05914
- Email: neetjeeforum00@gmail.com